Help & support

Nacre — a journal where your life becomes a story.

A question, a bug, a suggestion? Email us — we read everything and usually reply within 2 business days.

Frequently asked questions

Is my data private?

Nacre works offline on your device; an account only backs up and syncs across your devices. No ads, no reselling, no tracking. See the privacy policy.

What is in Nacre Plus, and how do I cancel?

Nacre Plus adds continuous syncing of your journal across your devices, recurring Chapters, unlimited backup of your photos and voice notes, and subscriber-only themes. It is a monthly or yearly subscription, charged by Apple or Google. Cancel from your App Store or Google Play account settings — not from the app. Details in the terms of service.

Does my journal go to an AI?

Only if you turn it on yourself (Settings → AI), and only to write Chapters. While it is off, nothing leaves your device or our servers for an AI provider. You can switch it off at any time.

How do I export my entries?

From the app's Settings you can export your whole journal (Markdown, TXT or JSON), free and at any time.

How do I delete my account?

Settings → Account → Delete account. This removes your server-side data. Deleted entries first go to trash (30 days) before permanent deletion.

Google / Apple sign-in isn't working?

Make sure you're online and the app is up to date. If it persists, email us with your device model and iOS version.